Política de reembolso
RETURNS
Items purchased from Natalio Original SL must be returned at the customer's expense in perfect and unused condition, free from deterioration, stains, odours or any condition that prevents them from being sold as new. Items must also be returned in their original packaging including all labels and any items included as part of the packaging, within 45 days of receipt of shipment, in order to receive a refund.
To return all or part of an order, the items that the customer wishes to return must be sent via courier in a secure package.
Please send an email to info@natalioshop.com to request a refund.
The refund will be made to the payment method used to make the purchase within 7 working days of the item arriving at our warehouse. Please note that we cannot refund the original shipping, except for defective or incorrectly shipped orders placed by us. Any item(s) purchased on sale the total refund will be the same as the purchase price, taking into account that the shipping cost will be subtracted, which will depend on each geographical location.
It is important to note that we will not accept returns of Natalio Original SL garments that have not been purchased through www.natalioshop.com .
Natalio Original SL reserves the right to cancel any order at will, if so, all funds will be reimbursed to the buyer.
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CHANGES
The exchange will be made by the company Natalio Original SLwithin 30 days of purchase, the purchased items must be delivered in perfect condition and unused, being free of deterioration, stains, odours or any condition that prevents them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging *Natalio Original SL will not pay for the shipping/management cost of the exchange *.
Process the change by sending us an e-mail:
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